The Company cares about your privacy. For this reason, the Company collects and uses personal data only as it might be needed for the Company to deliver products, services, websites and/or mobile applications (collectively, the “Services”). Your personal data includes information such as:
Other data collected that could directly or indirectly identify you This Policy explains how and what data the Company collects and how the Company uses your personal data. This Policy also describes options the Company provides for you to access, update or otherwise take control of your personal data that the Company processes. If at any time you have questions about the Company practices or any of your rights described below, you may reach the Company Data Protection Team by contacting the Company at support@cowryhost.com. This inbox is actively monitored and managed so that the Company can deliver an experience that you can confidently trust.
CowryHost may request or collect personal information from online users in a variety of ways, including through online forms for requesting information or ordering products and services, and other instances where users are invited to volunteer such information. Some of the data we collect is information that identifies you personally, and may include your name, e-mail address, postal address and telephone, payment account information, and other information necessary to provide the services requested. CowryHost also maintains a record of contacts for customer or technical support. CowryHost may also collect information about how users access the website through log files and the use of cookies, and through third party services such as Mouseflow and Google Analytics. Such information may include standard information from your web browser (such as browser type and language), your Internet Protocol (“IP”) address, and the actions you take on CowryHost's Web sites (such as the web pages viewed and the links clicked)
CowryHost tracks user traffic patterns throughout its various sites. However, We do not correlate this information with specific data about individual users. CowryHost does break down overall usage statistics according to a user's domain name, browser type, and Multipurpose Internet Mail Extension ("MIME") type by gathering such information from the browser string (information contained in every user's browser). CowryHost sometimes tracks and catalogs the search terms entered by users in Our Search function. However, this tracking is never associated with individual users. We use tracking information to determine which areas of Our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps Us continue to improve Our services for Our users.
Your Internet browser has the in-built facility for storing small text files - "cookies" - that hold information which allows a website to recognize your account. A cookie is a piece of data stored on the user's computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer's hard drive for an extended period of time. Your browser's help file contains information and instructions for removing persistent cookies. Session ID cookies may be used by CowryHost to track user preferences while the user is visiting the website. They also help to minimize load times and save on server processing. Persistent cookies may be used by CowryHost to store whether, for example, you want your password remembered or not, and other information. Cookies used on the CowryHost website do not contain personally identifiable information.
Like most standard websites, we use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in our log files, including but not limited to IP addresses, is linked to personally identifiable information.
CowryHost may use and share your personal information in order to provide the services requested. For example, your information may be provided to the domain registrar in order to process domain registrations, or with the relevant certificate authority to order an SSL certificate on your behalf. We will also share your information to the extent necessary to comply with ICANN's rules, regulations, and policies, and if your domains are not set to private registration, the publicly available WHOIS registry will contain personal information, including but not limited to your title, first name, surname, domain name, e-mail address, country, and phone number. CowryHost is required to supply some of your personal data in order to request an SSL certificate from the certificate authority. By submitting a request for an SSL certificate order or renewal through CowryHost, you consent to CowryHost releasing all required personal information to the certificate authority in order to fulfill the request and you acknowledge and understand that CowryHost acts only as an intermediary between the customer and the certificate authority, in order to facilitate the order or renewal of the certificate. CowryHost has no influence on the outcome of an SSL certificate request and cannot guarantee that any request for an SSL certificate order or renewal will be granted. CowryHost may also use the personally identifiable information collected by CowryHost to contact customers regarding products and services offered by CowryHost and, to the extent the user has agreed to it, by its trusted affiliates, independent contractors and business partners. We may also use this information and share it with trusted third parties for research purposes regarding the effectiveness of our website services, marketing, advertising and sales efforts, including, without limitation, for purposes of customer reviews (such as for the utilization of programs like Google Seller Ratings). CowryHost will not sell or otherwise share this information with a third party for a third party marketing purposes, unless you specifically authorize such information sharing. CowryHost may also disclose aggregate, anonymous data based on information collected from users to investors and potential partners. In such cases, only statistical information will be disclosed and personally identifiable data will be kept strictly confidential. In case CowryHost is sold, the information collected from users may be transferred to the new owners. CowryHost may from time to time engage third parties, including its own subsidiaries and affiliated companies, to preserve, analyze or otherwise store or manipulate data received by CowryHost from its customers. In all such cases, third party service providers will be required to treat all such data with the same degree of care as CowryHost and they will be prohibited from disclosing such data to any other person or party, except as otherwise provided for in this Privacy Policy. CowryHost uses payment account information solely to check the financial qualifications of prospective Customers and to collect payment for the services provided by CowryHost. CowryHost uses the above-described information to tailor Our content to suit Your needs and help Our advertisers better understand its audience's demographics. This is essential to keeping Our select services free. We will not share information about individual users with any third party, except in order to comply with applicable law or valid legal process or to protect the personal safety of Our users or the public.
CowryHost operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary. Only authorized individuals have access to the information provided by Our customers. Our sites contain links to other sites. CowryHost is not responsible for the privacy practices or the content of such other websites.
By using this site, You consent to the collection and use of this information by CowryHost. If We decide to change Our Privacy Policy, We will post those changes on this page so that You are always aware of what information We collect, how We use it, and under what circumstances We disclose it.
We will not share Your personal information except with a third party to assist Us in the processing or securing of Your personal information or when We are required by law unless We have given You notice and choice, in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or We must comply with a legal process served on Our web site. We may also need to give out Your information if one of Our partners requires it, but these situations are rare.
You are responsible for the security of your Customer ID and passwords. Make sure you keep them in a safe place and do not share them with others. Always remember to log out after your session ends to ensure that others cannot access your private personal information. You should take this precaution even if you are not using a public computer, such as at a library or internet café, but even when using your private computer in your home. You are also responsible for keeping your contact and payment information up to date. You may update or change your registration information by logging into the CowryHost Client Area. Certain information must be retained by CowryHost, even after termination of your account, in order for CowryHost to be able to provide the services requested, comply with its legal obligations, or to allow CowryHost to resolve disputes or enforce its agreements.
We cooperate with government and law enforcement officials to enforce and comply with the law. We will disclose any information about Users upon valid request by government or law officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect your property and rights, or the property and rights of a third party, to protect the safety of the public or any person, or stop activity we consider illegal or unethical.
When Your CowryHost account is cancelled (either voluntarily or involuntarily) all of Your personally identifiable information is placed in "deactivated" status within Our corresponding databases. However, you should know that deactivation of Your account does not mean Your personally identifiable information has been deleted from Our database entirely. We will retain and use Your personally identifiable information if necessary in order to resolve disputes or enforce Our agreements.
CowryHost reserves the right to change this Privacy Policy at any time, and such changes will be posted to the CowryHost website.
If You have questions or concerns regarding this statement, you can contact CowryHost at support@CowryHost.com You can also write to Us at the following address:
This CowryHost Email Terms of Service agreement (“Agreement”) is elaborated and may be reviewed from time to time in order to set forth the rules and conditions of Your use of the CowryHost Email powered by Open-Xchange ("Services") delivered by CowryHost. In this Agreement "You" and "Your" refer to You as the user of Our Services, or any agent, employee, servant or person authorized to act on Your behalf. By using the Services, you acknowledge and covenant to abide by the below terms and conditions, along with any new, different or additional terms, conditions or policies, including, but not limited to, the Hosting Terms of Service and Acceptable Use Policy posted in the Legal section of CowryHost web site. All such guidelines or rules are hereby incorporated by reference into the Agreement. Your continued use of the Services constitutes Your agreement to all such terms, conditions and notices.
Account Start-Up You expressly understand that the Services require to be linked to a domain name to be operational. By purchasing Services, you imply that the associated domain name belongs to You or You possess the domain access rights. We may render assistance with the Services account start-up if a corresponding timely request is submitted to the Hosting – CowryHost Email Support department.
You acknowledge that CowryHost may introduce general practices and limits toward use of the Service, including but not limited to the maximum number of days that email messages are retained by the Service, the email outgoing and incoming restrictions, the maximum size of an email message or file attachment that may be sent from or received by an account, the maximum disk space that will be allotted to You on CowryHost servers. You agree that CowryHost is not responsible or liable for the deletion or failure to store any messages or other communications received or transmitted using the Services. You further acknowledge that CowryHost retains the right to change these general including but not limited practices and limits at any time in accordance with the ‘Modification Terms’ section of this Agreement below. Each of Your email accounts is limited in its allocated resources (including but not limited to email and file storage) in accordance with the subscription plan. You acknowledge and understand that Your account is limited in outgoing emails to 500 emails per hour. We may decrease this limit, at our sole discretion, should we suspect abuse and/or by queuing Your email messages internally, or by temporarily rejecting requests to send email through our services. CowryHost may block any message You attempt to submit using our services, for any reason whatsoever, with or without notifying You of such blocking. Under no circumstances will CowryHost be liable to You or any other party for any indirect, special, economic or consequential damages (including without limitation lost profits) arising out of email blocking or queuing. The following limits also apply to additional services: maximum number of calendar appointments 250,000; maximum number of contacts in address book 250,000; maximum number of files in drive 250,000; maximum number of personal information manager attachments (i.e. tasks, appointments, etc.) 250,000.
You are responsible for security of Your password. CowryHost will not change passwords to any account without proof of identification, which is satisfactory to CowryHost, which may include written authorization with signature. In the event of any partnership break-up, divorce or other legal problems that includes You, You understand that CowryHost will remain neutral and may put the account on hold until the situation has been resolved. Under no circumstances will CowryHost be liable for any losses incurred by You during this time of determination of ownership, or otherwise. You agree to defend (through counsel of Our choosing), indemnify and hold harmless CowryHost from any and all claims arising from such ownership disputes. If you are required to supply or transmit sensitive information to CowryHost you should take all due precautions to provide any sensitive information over a secure communication channel. At all times, you shall bear full risk of loss and damage to Your email account and all of Your content. You are entirely responsible for maintaining the confidentiality of Your Account access credentials (including but not limited to Your customer username/login, support pin code, password) and account information. You acknowledge and agree that You are solely responsible for all acts, omissions and use under and charges incurred with Your account or password or in connection with the server or any of Your content transmitted through or stored on the server. You shall be solely responsible for undertaking measures to:
You understand that all information, data, text, software, music, sound, photographs, graphics, video, messages, tags, or other materials ("Content"), whether publicly posted or privately transmitted to You or by You through the Services, are the sole responsibility of the person from whom such Content originated. This means that You are entirely responsible for all Content You upload, email, transmit or otherwise make available via the Services. CowryHost shall exercise no control over the content transmitted via the Services and, as such, does not guarantee or accept responsibility for its accuracy, integrity or quality. You understand that by using the Services, You may be exposed to content that is offensive, indecent or objectionable. Under no circumstances will CowryHost be liable in any way for any content, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content uploaded, emailed, transmitted or otherwise made available via the Services. CowryHost has no obligation to monitor the content transmitted via the Services.
CowryHost servers of Service are backed up daily and are stored for 5 days. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for server restoration and internal purposes only. It is Your responsibility to maintain local copies of Your account content and information. If loss of data occurs due to an error of CowryHost, We will attempt to recover the data for no charge. If data loss occurs due to Your negligence in securing Your account or by any other Your action, CowryHost may attempt to recover the data from the most recent archive.
By using the Services You acknowledge You are bound to perform contractual obligations deriving from this Agreement and follow generally accepted rules of "Netiquette". We may take preventative or corrective actions, at Our sole discretion, in response to any of the activities described in this CowryHost Email Terms of Service agreement, along with any activities that contradict the spirit of this NE TOS or the nature of the Internet as an open, efficient method of communicating and conducting business.
By using any Services, provided by CowryHost You agree not to misuse the Services. For example, you must not and must not attempt to:
You must comply with the CAN-SPAM Act of 2003 and all relevant regulations and legislation on bulk and commercial email. You are prohibited from sending mass unsolicited email messages. All emails sent to recipients who have not Confirmed Opt-In or Closed-Loop Opt-In in to mailings from You will be considered as unsolicited email messages. You using and sending mass mailings must at all times maintain complete and accurate records of all consents and opt-ins and upon request provide said records to CowryHost. In the event that You cannot provide actual and verifiable proof of such consents and opt-ins, We will consider the mass mailing to be unsolicited. CowryHost prohibits the following activities listed without limitation hereunder:
Advocating any activities prohibited by this Agreement. If We determine any facts constituting that You have deliberately or recklessly used Our Services for sending of SPAM e-mail messages, We reserve the right to terminate Your account and/or assess a $500 charge upon Your account, which shall serve to compensate Us for increased administration costs and expenses of redressing SPAM-related activity. You agree that in the event We determine that You have deliberately or recklessly engaged in SPAM activity, We may assess the fee entirely at Our full discretion. The fee will be charged to Your account, in accordance with the payment information submitted by You as part of Your acquisition of Our Services. You further agree that in the event We determine that You have deliberately or recklessly engaged in SPAM activity We may share information regarding Your activities, including but not limited to Your identity, with the various anti-SPAM organizations and/or blacklists. We take all SPAM issues extremely seriously and will take redress of such activity whenever We deem necessary.
Your billing date will be determined based on the day You purchased the Services and the payment cycle plan. If You selected the automatic renewal option when signing up, CowryHost will automatically renew Your Services when they come up for renewal and will take payment in accordance with the designated payment method at then current CowryHost rates.
All fees for the Services shall be in accordance with CowryHost fee schedule then in effect, the terms of which are incorporated herein by reference, and shall be due at the times provided therein. Renewal fees after the initial term shall be due and owing immediately upon the first day of such renewal period. Overdue balance shall lead to Your email account lock and, as a result, access to the Services will be limited. Prior to the expiration date of the Services, you will have the option to renew Your subscription using CowryHost’s automated processing system. CowryHost will notify You several times that the Services are about to expire. These emails include the renewal instructions and are sent to the email address stored in Your account contact details. CowryHost shall not be held responsible or liable in the event You fail to take the necessary steps to renew the Service, if the provided email address is erroneous or out of date, and/or if You fail to receive the Services expiration notification. You shall assume sole responsibility for renewing Your Services. If the automatic renewal feature is enabled for Your subscription, CowryHost will try to renew Your Services 30 days prior to the renewal date and will take payment in accordance with the designated payment method at then current CowryHost rates.
If the outstanding balance is not paid by You within 30 days after the billing date of Your Service CowryHost reserves the right to terminate Your Service with automatic deletion of Your account content. In order to reactivate the Service the outstanding balance is to be remitted in full. CowryHost shall guarantee that the reinstated account data will be uncorrupted or reflect the latest changes as the backup provision and restoration are governed by section ‘Backups’ of this Agreement. For closed accounts there is a #6000.00 per incident charge for all inquiries regarding previous Services and/or support. All taxes, fees and governmental charges relating to the Services provided hereunder shall be paid by You. If You improperly charge back for the Services rendered, We may disable the ability to transfer any other Your CowryHost services away from CowryHost.
The initial term of Your Agreement with CowryHost shall be as set forth in Your Order Form. The Initial Term shall begin upon commencement of the Services in the Order Form. After the Initial Term, if You selected the automatic renewal option when signing up, your agreement with CowryHost shall automatically renew for successive terms of equal length as the Initial Term, unless terminated or canceled by either party. This Agreement may be terminated:
The refund provisions are not applicable to purchases of the Services due to the free trial periods. Free trial subscriptions are granted for the period specified in Your subscription plan specification.
CowryHost reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services with or without notice. You agree to be bound by any changes CowryHost may reasonably make to this Agreement when such changes are made. If You have purchased Services from CowryHost, the terms and conditions of this Agreement shall continue in full force and effect as long as You take advantage of and use the Services. By continuing to use the Services after any revision to this Agreement or change in services, you agree to abide by and be bound by any such revisions or changes. You agree that CowryHost shall not be liable to You or to any third party for any modification, suspension or discontinuance of the Services.